Workplace
Surveillance: Making You More Ethical or Just Scared?
By Mark
S. Putnam |

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To some, ethics is
simply about NOT getting caught. For these unfortunate souls, life
in our modern technological era has become increasingly difficult.
In
the workplace, getting caught is now easier than ever. Cameras see where
you go, monitored phone lines listen to your conversations, web surfing
is scrutinized,
and just about any electronic operation can be analyzed for the slightest
ethical infraction.
The employer's ability to catch anyone straying off the straight and narrow
brings up a critical question in our ethical frame of thinking, "Has
this increased surveillance power made us more ethical or just more scared?"
The next questions to ask are, "What motivates you to do the right thing?
Do you do it because of fear of punishment or adherence to moral principles?" Think
of your earliest memories of ethical training. They are probably full of examples
of moral training through punishment. Remember the classic parental saying, "I'm
doing this for your own good!" Things are different in the world of
grown-ups. Employers don't do it for your good but for theirs.
In the workplace, ethics is more about catching the bad guy rather than developing
character. Good ethics is simply expected. But just to be on the safe side,
employers use modern technology to make sure. For the most part, workplace
monitoring should not be a big deal. If you truly believe that activities
at work should be exclusively work related, then let the cameras roll.
You have
nothing to hide. Although good behavior based on principle should be your
goal, there are a few complications that might make the most ethical person
a little
nervous.
First, what we used to do in secret is now easily observed. Being sneaky
is tougher than ever. Blowing it and then consciously resolving to "do better
next time" may not be possible because there may not be a "next time." Ethically
bad days are not an option. The problem is that no one is completely ethically
spotless. If every employee who performs personal business on company time
was terminated, there would be no one left. So what do you do? There's only
one thing to do: don't blow it.
You must raise your ethical standards because you will be held accountable.
This requires you to try harder to break bad habits, be careful, and take
ethics more seriously. Now, this may not be all that bad. If you're a normal
human
being then you need a little help from a camera once in a while.
Second, looks can be deceiving but cameras don't lie. Are you providing better
customer service by taking more time on the phone or are you talking to friends
and being unproductive? Are your phone calls and websites work related or
not? The data gathered about your behavior at work may not be a clear picture
of
what you really do.
In this case, the burden of proof is yours. You must give your actions a
second thought and ask, "How does this look to someone who doesn't know me?" If
your supervisor laid out all the data collected about you on a table, could
you explain its legitimacy without breaking into a sweat? Don't give anyone
a reason to doubt your character.
Third, outward surveillance can't see what's on the inside. Cameras and phone
recordings should be an accurate portrayal of the good person you are and
good character you have built. Life is not lived in high security. Most
of the ethical
choices you make happen privately. It is hoped that your ethical work habits
continue after the monitoring is turned off. As your ethical behavior becomes
ingrained into your character, whatever workplace monitoring that seemed
initially intrusive won't be given a second thought.
Like it or loath it, workplace monitoring and surveillance is here to stay.
It's another tool of accountability that we wish was unnecessary but is now
a part of life. Working in a transparent environment challenges people to
weigh their behavior based not only on how they see themselves but how
other people
see them. Ethics is now not only a matter of conscience but also a matter
of record. Shakespeare said, "All the world is a stage." When
the curtain comes up and the cameras turn to your ethical life at work,
give them a good
show.
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