Ethical
Communications: Spinning the Truth
By Mark
S. Putnam |

|
Somewhere between
the truth and a lie, there's "spin." We
hear about politicians spinning bad news in their favor. We see journalists
and pundits
spin news stories to reflect a certain point of view. It's easy. You too can
spin if you look at data, filter it through your biases, and preach it like gospel.
The rationale is that it isn't really lying, just putting a bias on what is already
true. So what's wrong with it?
Before you choose to spin yourself into trouble, understand that in the
context of ethical communication, you should be clear, truthful, and
honest in what comes
out of your mouth. Spinning is like any other kind of dishonesty, it's wrong.
It makes good old fashioned lying sound clever and trendy. It can be said that
stupid people lie and smart people spin.
For most of us, it's not so much about telling the big whoppers as much as getting
tangled in the exaggerations and spins that are commonplace. Adding "spin" to
favor your side of the story doesn't require much premeditation. In fact it seems
perfectly natural to talk fast and spin your response when your back is against
the wall. Besides, it's not like a real lie because if you get caught you can
always back out of it, spin some more, or stand by your spin as your personal "opinion."
Accepting ethical gray areas as "normal" is asking for trouble. Honesty
is the best policy. When a customer, coworker, or friend looks you in the eye,
he or she expects to hear the truth and not spin. An orderly society needs to
operate on the premise of truth and honesty. Without some standard of truth,
people will tend to satisfy their own interests, desires, and feelings. Who wants
to live in a world where everyone sets their own behavioral standards?
Luckily, the universal expectation that people tell the truth is alive
and well. Fortunately, you don't have to worry about getting ripped
off every time you
buy something. You trust that when you shake hands on a deal, the other person
is being straightforward with you. Of course, wisdom and good judgment still
mandate a healthy amount of caution, but you can go through life with a fair
amount of trust in your fellow man.
What throws this precariously balanced moral trust out of whack is the gradual
acceptance that a little spin is acceptable. The urge to spin the truth works
its way very subtly into our lives. We start to stretch the facts. We're quick
to rationalize and weasel out of jams. We look out for ourselves and shift
responsibility or leave out undesirable facts. Before you know it, spin becomes
a regular part
of your communication with others.
Ethical communication is not only about what IS said, but what is NOT
said. Rule #1 in spinning is to only tell people what they need to
know. Some parts of the
truth get conveniently left out. Withholding information is so easy to do without
guilt or effort because all it requires is to do nothing. No fibbing, no stories,
no sweat, just a closed lip and the hope that no one reads between the lines.
But make no mistake, lies by omission are still lies and are still wrong. In
business it may be tempting to leave out undesirable details that may hinder
a deal. Don't let important things go unsaid.
It is a matter of keeping an ethical perspective and being watchful
for behaviors that undermine the truth. If you aren't vigilant in
watching what you say then
your instinct for self preservation will kick in and you'll start spinning.
The more you spin the truth the harder it is to stop. If you continue
to spin for
any length of time, you will begin to believe your own lies.
Let the words that come out of your mouth be honest and devoid of spin.
There should be no higher compliment than to have other people say
that they can, "count
on you for the truth." You will be believable, trusted, and respected. Ethical
communication is an obligation. People expect it from you. In a world where the
spin-doctors operate, keep yourself in good ethical health.
©2004 CTI/GEU All Rights Reserved
|