Considering
Confidentiality in Your Job
By Mark
S. Putnam |

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Can you keep a secret?
For some people, keeping a secret is a nearly impossible while others can
put on an impenetrable poker face with ease. Whichever kind
of person you are, keeping company secrets is no game but serious business.
You don't have to work for the government in order to safeguard secret (or
confidential) information. Virtually every employee in every company has control
of some kind information that is not intended for the outside world.
You need to understand that information is power. The heart of a company's
financial success depends on its ability to keep its ideas, formulas, financial
and other private information away from competitors. There are two types
of information that must not venture outside the company: confidential
information
and proprietary information.
Confidential information includes facts, data, and knowledge about the
company or employees that have not been disclosed to the public. This
kind of information
can be virtually anything about the company that outsiders do not know,
from personnel information to how you produce your products. Some confidential
information is easily identified as such while other kinds seem like the "normal company
stuff" that doesn't get a second thought. A good rule of thumb is to consider
everything about your company to be confidential information unless it is known
to the general public. Of course, you can always ask if you're not sure. By
taking the time and effort to ask about confidential information shows that
you care about your job and company.
Another kind of information that must be kept confidential is called proprietary
information or "trade secrets." This is any information that gives
your company a competitive edge in the marketplace or that would harm the company
or any employee if it were disclosed inappropriately. Obvious examples might
include the coveted Coca-Cola formula or KFC's Original Recipe. But not-so-obvious
examples include your manufacturing processes, strategic plans, costs, profit
margins, customer or vendor information, and any other information that could
damage your company in the wrong hands. The best way to judge whether or not
something is a trade secret is to check your company's website and other public
sources to see if that information is available in the public sphere.
Both confidential information and proprietary information must be handled
with the same high degree of confidence and sensitivity. As part of
an ongoing working
relationship, there needs to be a level of trust and confidence between you
and your employer. This trust can be built or broken depending on how well
you respect
private information. When you accepted your job, you agreed to a bond of
trust that supercedes your personal feelings or what happens in the
course of your
job. That trust even extends beyond your employment with your company.
Your company can't monitor everything you say so it simply trusts you to
keep its secrets wherever you are. This trust is not dependant on anything
else.
If you are mistreated, you keep that trust. If you feel underpaid or underappreciated,
you keep that trust. You must view company information the same way you
view private information belonging to those you really care about.
When a friend
asks
you to keep something secret, your ability to follow-through is a clear
indicator of your dependability and friendship.
In the case of the employer/employee relationship, the stakes are higher
than just keeping a surprise party a secret or a bit of personal gossip.
Your inability
to protect confidential information can cost you your job as well as
the jobs of numerous other people. It's serious business with very
expensive
consequences.
Loss of even small (but critical) pieces of confidential or proprietary
information can run a company out of business.
Your ability to keep secrets shines a bright light on your character.
Can you be trusted? Are you dependable? Do you care? Are you weak or
strong-willed?
You need to understand that keeping confidentiality is a moral issue.
The problem
comes when we let our feelings water down our dependability and resolve
to keep
a secret. Anger or stress begs us to make exceptions. Self interest
makes trust a mere priority issue. Or possibly, the circumstance itself
urges
us to make
an exception. Whatever it may be, the feelings that urge you to break
the trust your company has in you must be resisted.
You may not be guarding the vault containing the Coca-Cola secret recipe
or The Colonel's Original Recipe, but the confidential information
you guard in
the
daily course of your job is just as important to your company and
it should be important to you as well.
©2005 CTI/GEU All Rights Reserved
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