The
Anatomy of an Ethical Decision
By Mark
S. Putnam |

|
Some days ethical troubles
hit from all sides. A client threatens to move the account if you dont ignore some annoying protocol. You missed a little
detail in a contract that will cost the company money. Your lunch went a half
an hour over and your boss wonders why. A supplier sends NBA tickets in the
mail as a thank you gift. Every ethical situation seems to have its own set
of unique variables that you havent thought of before.
Think about the full spectrum of ethical situations in the workplace and
the range of corresponding responses. When you boil them all down, are
they really
all that different from one another? Are they all that complex? The best
way to understand complex is to break them down in to smaller pieces. Lets
take a look at the anatomy of an ethical decision and its five major
components.
Understand the scope of the problem. Ethical decisions are not made in a
vacuum. Theres no such thing as a perfect crime. The basic premise is that the
world does not revolve around us. The workplace is an incredibly interconnected
place where even the smallest ethical choice by one person can have a ripple
effect across an entire organization. Every decision you make eventually crosses
someones path somehow. Even innocent bystanders are dragged into a
crisis because they must choose to report it or not.
Collect information from many sources. Knowledge is power. When in a jam,
the temptation is to make something up. Information is the key to stopping
unethical
decisions in their tracks. What does the company manual say? What are the
standard operating procedures? What regulations are involved? What are
others doing?
Are there unwritten codes or guidelines at play?
Dont just consider a single source or take someones word for it.
If put on the spot, say, Let me check and find out what the policy is
and Ill call you back. In most situations, though, you may not
have the luxury of time so do your homework and become the expert so you dont
have to fumble for words when the heat is turned up.
Study the information. Whether you have a week or a few seconds to consider
the dos, donts, and whys, cut through the fluff and get to
the facts and moral principles within the information you have. Put it through
a thorough common sense test. On one hand, dont read into it things that
arent there, but on the other hand understand the spirit and principles
behind them. As you piece together your ethical defense, make sure your reasoning
can withstand outside criticism.
Analyze outcomes. If ethics were only about knowledge then rulebooks would
achieve total compliance. The key question is, Now that you have all
the information, what will you do with it? This is the critical point
where common sense and good judgment kick in to make the final push for a
decision.
There are some kinds of people who have high intelligence but lack basic
common sense. The prisons are full of them. Common sense requires just
the right balance
of analytical reason, emotion, and street smarts. Most ethical dilemmas arent
a matter of rocket science. Maybe the answers were sitting in your lap but
you failed to see them. The solutions may be as close as a generous dose
of common sense and a reality-check away.
Step out and make a choice. Theres no avoiding the fact that you must
make ethical choices yourself. Choosing not to choose is in fact, a choice.
With choice comes the responsibility to stand behind it. Your ability to
stand behind an unpopular choice that you feel is ethically justified requires
courage
and character. This awkward situation is guaranteed to happen to those who
live by principle.
Likewise, acknowledging a wrong choice and accepting responsibility takes
great courage and humility. Its a bold and risky move to step out
on an ethical issue and make yourself vulnerable. Personal ethics should
not be top secret.
They should be obvious but not preachy. People in the workplace should have
a good sense of where you stand.
Even if we are not able to control the ethics of others, we can certainly
control our response. Knowing that most ethical decisions have basic common
elements,
keeps us from being caught off guard when were being hit from all sides.
The workplace provides no shortage of new situations and people to keep you
on your toes. By understanding the anatomy of whats going on under the
surface, you will better understand the dilemma at hand and know what youre
made of.
©2002 CTI/GEU All Rights Reserved
|